Terms and Conditions
last updated January 2015
This page tells you the terms and conditions on which we supply any of the products listed on policewitness.com to you. Please read these terms and conditions carefully before ordering any products from policewitness.com. Please be aware that by ordering any of the products listed on our site, you agree to be bound by these terms and conditions.
Abide by terms
By making use of our organisation and its services you will be deemed to be aged 18 or over, and to have read and understood and agree to be bound by the order process and these terms and conditions. Where you are entering into an agreement on behalf of an organisation you confirm that you have the legal right to do so.
When using this website you shall not post or send to or from this website any material:
(i) for which you have not obtained all necessary consents;
(ii) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(iii) which is harmful in nature, including and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of the preceding paragraph.
PoliceWitness.com is mindful of the limited police resource available to check each video, as such and to be as time effective as possible, we reserve the right to assess each video on the likeliness of police action before submission. As such, we do not guarantee that all incidents received are submitted to the police.
Placing an Order
By placing an order through our site, you warrant that:
(a) you are legally capable of entering into binding contracts;
(b) you are at least 18 years old;
When you place an order to purchase a product from PoliceWitness.com, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product, for which we thank you, and which is accepted by us when we send email confirmation to you that we have despatched that product to you. Any products on the same order which we have not confirmed in our email confirmation to have been despatched do not form part of that contract.
For your protection, a contract will not be made if there is any legal reason why this is not possible e.g. attempted fraud, minimum age etc. Also, for your further protection, the information you provide will be subject to identity and fraud prevention checks.
Our prices are subject to change.
All goods and services are subject to availability.
This does not affect your statutory rights.
If the goods you have ordered are not available from stock we will contact you by email within 7 days and you will have the option to either wait until the goods are available from stock or cancel your order in accordance with our Cancellation and Returns Policy.
When making an order through the web site the technical steps you need to take to complete the order process are described under Order Process.
To place an order with PoliceWitness.com, just follow the procedure below:
1. Choose the product you would like to purchase and click on either the title or image to display more information.
2. Select your delivery by entering your postcode and clicking ‘Choose delivery date’.
3. To add the item to your basket, click the ‘Buy Now’ button.
4. If you have clicked ‘Buy Now’ you will see your item in the shopping basket. If you wish to change the quantity please retype the quantity in the Qty box and then click the ‘Update’ button. If you wish to delete any item click the ‘Clear basket’ icon. You will then be asked to confirm this. If you wish to add more items to your basket click the ‘Go to Checkout’ button.
5. You are now on the first of three payment stages. Please enter your name followed by your house number/name and post code then click on the ‘Get Address’ button. A screen will then be displayed with your address details: if they are correct click the ‘Select’ button.
6. You will now be asked to enter your telephone number and email address. Once all details are complete please read and accept the terms and conditions before clicking the ‘Go to Payment’ button.
7. You will now be asked to enter your payment details and choose your credit card type. Please check your order carefully and ensure that all the details entered are correct. Once you have checked these please click ‘Go to Confirmation’. DO NOT CLICK ON THIS BUTTON IF YOU DO NOT WISH TO BE BOUND BY CONTRACT TO PAY FOR THE GOODS.
8. You will receive an acknowledgement email from us acknowledging receipt of your order. THIS IS NOT AN ACCEPTANCE OF YOUR ORDER AND NO BINDING CONTRACT HAS BEEN MADE UNTIL THE GOODS ARE DESPATCHED.
Age of Consent
When placing an order you are declaring that you are the appropriate legal age to purchase the item and that the person accepting delivery of your order is aged 18 or over. If it is found that you are not legally entitled to order certain goods, we reserve the right to terminate all account facilities immediately, without notice, and we will not be obliged to complete the order. All deliveries will require a signature.
We aim to deliver your purchase within 7 working days from confirmation of acceptance of order subject to availability and unless otherwise stated by our customer service team. On delivery of your product please inspect the goods for damage and notify PoliceWitness.com within 2 days of delivery, should you find any. If no one is available to accept delivery when the carriers call, redelivery will be charged at the full amount.
On delivery of your product please inspect the goods for damage and notify PoliceWitness.com within 2 days of delivery.
Availability of Goods
All products offered are subject to availability. If the product you have ordered is not available from stock you will be contacted by email or telephone, if you have entered the relevant details, and you will have the option either to wait until the item is available or to cancel your order. A comparable product may be substituted in the event of a product being unavailable, subject to customer agreement.
If you are contracting as a consumer, you may cancel a contract at any time within seven working days, beginning on the day after you received the Products, provided the goods have not been used. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.
To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Third Party Goods
Whilst we take payment on behalf of our recognised approved suppliers on certain goods offered in our shop, the goods will be despatched from the approved suppliers warehouse, not our own. For these goods we do not manage the customer service side of the transaction and any queries about the product will be dealt with by the approved supplier.
Prices and Payment
All prices are inclusive of VAT at the current rate unless otherwise stated. Delivery charge is not included in the price. Prices quoted are correct at time of entering information. We reserve the right to change prices and specification of any item on the web site at our discretion without prior notice or to withdraw any items at any time. We will not be liable to you or anyone else for withdrawing any items from the web site or refusing to process an order, however this will not affect any orders that have been accepted and therefore dispatched.
Payment can be made on the web site by Mastercard, Visa Credit Card and Delta Debit Card.
You confirm that the credit/debit card that is being used is yours. All credit/debit holders are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal. Authority for payment must be given at the time of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment.
Prices that are reduced for sales and promotions are only valid for the specified period. The term ‘normal price’ is used to describe the retail selling price of a product.
Cancellation and Returns
If you are not completely satisfied with your purchase you may cancel the contract or return your item(s) under the Consumer Protection (Distance Selling) Regulations 2000, within 7 working days from the date you received it for an exchange or refund. All monies including the delivery charge will be refunded if the goods are cancelled within the 7 day cooling off period, however the following points must be observed:
Items must be returned in an unused condition with the original packaging. Please ensure that the product is well packed so it does not get damaged on its return journey. The receipt or other valid proof of purchase must be returned with the unused item(s).
Items are to be returned at your expense unless the item purchased was damaged or faulty when you received it.
All products are checked on return to our warehouse. In the event of the product being used such as an SD card where this cannot be reused or where you have instructed labour in terms of a camera fiting this cannot be refunded, or if an accessory is missing, a full refund will not be processed either.
To return the item, please contact us by email at firstname.lastname@example.org quoting your order number. We aim to respond to your email enquiry within 1 working day of receipt.
As we cannot be held responsible for non-delivery of returned goods we recommend that you obtain proof of posting. Please note that all goods should be returned with the original packaging along with a receipt or other valid proof of purchase. It is the responsibility of the buyer to cover return postage costs and to ensure items are returned undamaged.
After the statutory cooling period no refunds, pro rata or in full, are provided for stand alone membership purchased individually via our shop.
Lifetime membership is as it states, once a member you will never be asked for any further payment, lifetime membership means no annual fees ever on the registered product for the duration that you use that product.
Your statutory rights are not affected.
Professional Fitting Service
The cost of removing and re installing any defective device or part is not covered by the manufactures warranty. Any camera installed by an independent installer, recommended or otherwise is done so at your own risk. To safeguard the manufacturers warranty Policewitness.com strongly advises all members to thoroughly test their camera before having it permanently installed and to check with the installer that they are insured to carry out such works. Vehicle compatibility should also be checked. Policewitness.com does not accept any responsibility for any issue howsoever arising relating to a third party installation. Members agree to indemnify and hold harmless policewitness.com from all losses and claims. We recommend hiring a fully qualified and professional auto electrician to undertake any hard-wiring work on your vehicle. We cannot take any responsibility for any loss or damage to the camera, vehicle, your health, or anything else for that matter. Hardwiring a camera is done at your own risk and may invalidate your camera or vehicle warranty. Damage to the camera as a result of a hardwiring kit NOT supplied by us will not be able to be returned for a refund.
Links to and from Other Websites
Any links to third-party websites located on this website are provided for your convenience only. We have not reviewed each third-party website and have no responsibility for such third party websites or their content. We do not endorse the third-party websites or make representations about them or any material contained in them. If you choose to access a third-party website linked to or from this website, it is at your own risk.
If you would like to link to this website you may only do so on the basis that you link to, but do not replicate, any page on this website, and subject to the following conditions:
(i) You do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
(ii) You do not misrepresent your relationship with us or present any false information about us.
(iii) You do not link from a website that is not owned by you.
(iv) Your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person, or does not comply in any way with the law in the United Kingdom.
If you choose to link to our website in breach of the preceding paragraph you shall fully indemnify us for any loss or damage suffered as a result of your actions.
Copyright and Trademark
Copyright and other intellectual property rights protect all text, images and graphics in, and the design of, this website. Permission is granted to users of this site to electronically copy and to print in hard copy portions of the website for the sole purpose of using this website as a shopping resource. Any other use or copying of the material on this website is strictly prohibited: no permission, express or implied, is given in any way whatsoever to do so.
Products and company names mentioned may be the trademarks or registered trademarks of their respective owners. No permission is granted in the respect of use of any of the above; such use may constitute an infringement of the holder’s rights.
As a user of this site you agree to indemnify both these parties against any claims, losses, expenses or liabilities which may be incurred as a result of your misuse or unlawful use of this web site or the server on which they are located including without limitation, arising from any spamming activity, defamatory statements, use of pornography or the infringement of intellectual property or other third party rights carried out by you for which you are responsible.
Each provision of these Terms & Conditions of Use shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.
You warrant that:
You will use the website only in accordance with these Terms & Conditions of Use and only for lawful purposes and in a lawful manner
All information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information.
You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of these Terms & Conditions of Use by you or other liabilities out of your use of the website. You further agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any use of the equipment you purchase or otherwise acquire from PoliceWitness.com, or arising out of any acts or omissions on your behalf consequent to any advice or information on this website.
Where applicable, in the event that PoliceWitness.com represents you in terms of a Police Complaint, by accepting these terms and conditions you are agreeing to provide us with consent to represent you and indemnify The Public Witness Bureau from any and all liability.
Limitation of Liability
The website is provided to you on an ‘as is’ and ‘as available’ basis without any warranty being given in relation to the website including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.
We will not be responsible or liable to you for any loss of material uploaded or transmitted through the website.
We will not be liable in contract, tort, or negligence for pre-contract or other representations (other than fraudulent or negligent representations) or otherwise out of or in connection with the use of the website or supply of goods or, likewise, for any consequential or economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any special or indirect losses whatsoever. This does not exclude liability for breach of contract in the supply of goods where the limit of our liability shall be the purchase price of the goods.
Nothing in these Terms & Conditions of Use shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.
PoliceWitness.com and/or their respective suppliers make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information contained in the documents and related graphics published in this site; or any of the products of whatever nature details of which appear on this site.
All such documents and related graphics are provided, and any such products (where ordered) are accepted by customers, ‘as is’ and without warranty of any kind other than as provided by the manufacturers.
Information contained in this site may contain technical inaccuracies or typographical errors. All liability of police witness.com howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders’ rights.
This disclaimer does not affect your statutory rights as a consumer.
Whilst The Public Witness Bureau Limited has a great knowledge and understanding of the Police service, it does not represent the Police, nor purports to be associated, or connected with any part of the Police service. We act solely for and in the interests of those reporting incidents.
Changes to these terms and conditions
The Public Witness Bureau Limited reserve the right to change these Terms and Conditions of Use at any time, and your continued use of the website following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms and Conditions of Use regularly for changes. If you do not agree with any change to the Terms and Conditions of Use you must immediately stop using the website.
Law and jurisdiction
These Terms and Conditions of Use shall be governed by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the English court. If any of these Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in all or in part, this will not affect the validity of the remaining Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
PoliceWitness.com is a website name of the Public Witness Bureau Limited.
314 Midsummer Boulevard
Telephone: 01908 44 00 77
Registered in England and Wales, Company number 7546285
VAT number 109 8559 81